Last updated on Jun 30th 2025
Thank you for shopping with Heritage Leaf.
We take great care in sourcing, packing, and delivering the finest organic teas from the pristine valleys of Darjeeling. Due to the nature of our products and our commitment to quality, we have a strict no return and no refund policy.
No Returns Accepted
Please note that we do not accept returns on any of our products. All sales are final.
As our products are consumables, we cannot accept returns for reasons related to personal preferences, taste, or change of mind. This policy is in place to maintain hygiene standards and ensure the safety of all our customers.
No Refund Policy
We do not provide refunds under any circumstances, including but not limited to:
- Change of mind after placing the order
- Dislike of flavor or aroma
- Delayed deliveries caused by the courier company
- Accidental or duplicate orders
- Orders marked as delivered but claimed undelivered without proof
We encourage you to read product descriptions carefully and double-check your order and shipping details before making a purchase.
Damaged or Missing Items
While we do not offer returns or refunds, we are here to help if your order is:
- Damaged during transit, or
- Delivered with missing items
In such cases, please contact us within 24 hours of delivery at contact@heritageleaf.shop. Include your order number, a description of the issue, and clear photos of the packaging and product. We will review each case and may offer a resolution at our discretion.
Final Note
By purchasing from Heritage Leaf, you agree to this Return and Refund Policy. We appreciate your understanding and support as we continue to deliver natural, organic products with care and integrity.