Last updated on Jun 30th 2025
Thank you for shopping at Heritage Leaf. We are committed to providing you with a smooth and reliable shipping experience. Please read our shipping policy below for details on how and when your order will be delivered.
1. Delivery Time frame
We aim to deliver all orders within 1 to 2 business days from the date of purchase. Delivery times may vary depending on your location and any unforeseen circumstances such as weather, holidays, or courier delays.
2. Shipping Locations
We currently ship orders within [Ganderbal & Srinagar, J&k]. If you are outside our current delivery zone and wish to place an order, please contact us before ordering.
3. Order Processing
- Orders are processed on the same day after placing the order.
4. Delays and Issues
While we strive to ensure timely delivery, delays may occasionally occur due to:
- High order volumes
- Logistics or courier issues
- Natural disasters or weather-related disruptions
We will keep you informed of any unexpected delays.
5. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us immediately at contact@heritageleaf.shop. We will work with the shipping carrier to resolve the issue and ensure customer satisfaction.
6. Contact Us
For questions about shipping or your order status, please reach out:
Heritage Leaf
Email: contact@heritageleaf.shop